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‎08-10-2020 01:38 PM

HP Recommended
Product: HP Envy 7640
Operating System: Chrome OS

The printer isn’t accepting the new ink cartridges. I tried cleaning the contacts as suggested. I’ve tried all other suggested remedies to no avail. Looking for possible options. The printer is at least 5 years old.

1 person had the same question
1 REPLY 1

‎08-13-2020 05:44 AM

HP Recommended

@Craig2131, Welcome to the HP Support Community!

 

What is the exact error message?

Insert one ink cartridge at a time to identify the defective ink cartridge.

 

Make sure you have tried the steps mentioned in this document to resolve this issue - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge.

 

If the issue persists, this could be a hardware issue with the new ink cartridge or the printer itself. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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