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‎09-26-2022 08:49 AM - last edited on ‎09-26-2022 08:59 AM by

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 11

When I power down/power up, the startup screen on my 7800 series all-in-one freezes and I can't unfreeze it. I have Instant Ink account, but no help there.
Can I get any help here?

2 REPLIES 2

‎09-27-2022 09:27 AM

HP Recommended

 

 

@Bob01833

 

Welcome to the HP Support Community.

 

I'd love to help.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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‎09-30-2022 07:25 AM

HP Recommended

Hi--

I found no message in private messages regarding how to reset my printer.

Can you try again?

Thanks,

--Bob

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