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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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There is lines going through images and text that I am printing.

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Please help!

When I am printing documents, there is lines going through it. It doesn't look like the ink is smudging, just more that parts of the image and/or text are missing. I have put full cartridges in and have cleaned them. This is the second HP printer that this has happened to that I've had. The printer itself must be around a year, if not under a year old. 

Any help is gratefully received!

Thanks in advance 🙂

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Every single day, in locations all over the world, HP sells printers - thousands of printers and dozens of models.


Although similar across inkjet printers, for example, the steps to check / fix quality issues may differ according to the printer model.  Laser Printers are different than inkjet printers, too, and might require methods more adapted to the "toner" environment.


For example, quality issues might include (and not be limited to):  dirt or ink build-up (in the printer), use of ink that is in some way not working correctly, incorrect choice of paper (or using supported paper), incorrect settings (for example, using Best Quality where normal quality might be a better choice).  


Look for help for your printer:

Open Support Home

Enter the name of your device

When the website support page opens, Select a Category


For example,

Select Category Troubleshooting

Select Topic Printing

Subject List Print Quality


Find and select the document to help you resolve problems with quality.

For example, the document may be named something similar to:

  • Black ink not printing and other print quality issues
  • Print Quality


Know that print and scan are completed using different mechanical actions.

There is a bit of overlap, though, and the following might be found in Topic Scan

HP Printers - Improving Scan Quality



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