There was a problem finalising your subscription

[Lee_D1]

Hello,

I am trying to sign up for HP instant ink. I have a HP deskjet 2622.

However I currently have no ink to print the code to connect. So I followed this: https://support.hp.com/in-en/document/c03550536

I connect to the printer network on my phone and applied for the instant ink through the HP app. I got to the end to accept terms and process the payment however I got the error "There was a problem finalising your subscription"

I have tried about 3 times and verified my card twice, my card is set up correctly as HP take £1 each time to verify, Internet connection is fine and working.

So can someone help me with this please.

Thanks

[Anand_Andy]

Hi @Lee_D1,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to finalize the instant ink subscription.

Try using a different browser to complete the enrolment, (Ex: Chrome, Firefox, Edge)

You may also refer to the document -- Enrolling in HP Instant Ink

Also, Make sure the date and time on the computer are set correctly.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping,