There was a problem finalizing your subscription. (FTM005)

[jpito]

I get this problem over and over when thying to sign up.

There was a problem finalizing your subscription. (FTM005)

[Nal_NR]

Hi @jpito,

Welcome to the HP Support Community. 

I'd like to help!

Make sure the printer hardware is set up

Make sure all packing materials are removed and the printer is turned on.

In HP Smart, click Try Again on the error screen.

If the error persists, continue with these steps.

Open the printer doors, remove all tape and packing materials from inside the printer including the carriage area, and then close the printer doors.

NOTE:

For HP ENVY Inspire 7200 and 7900 printer series, remove the additional cardboard between the paper trays and the tape securing the trays, and fully close the paper tray doors.

EXAMPLE OF POSSIBLE TAPE LOCATIONS

Press the Power button to turn on the printer or wake it from Sleep mode.

Return to the error window, and then click Try Again.

For more details, Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jpito]

I have printed before. It just does not want to print now. I have no idea why. I send things to print and it does not do anything at all.

[Nal_NR]

Hi @jpito,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!