There was a problem finalizing your subscription (GS001)

[Rohan251]

I'm getting an error message while trying to purchase an HP instant ink subscription (GSS001). May I have a case generated for this issue?

[Jay_G24]

Hi @Rohan251,

I'd like to help!

Could you share the exact error message?

Have you tried using a different browser?

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Rohan251]

I have the same exact error as depicted here in the photo of another customer: https://h30434.www3.hp.com/t5/HP-Instant-Ink/There-was-a-problem-finalizing-your-subscription/td-p/7...

This was done within the HP Smart application and thus no browser was involved. This is the exact error message: "There was a problem finalizing your subscription (GS001)." 

Thank you for your help. 

[Jay_G24]

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

[Danesh93]

Hi, whats the solution for this? I have the same issue.

[Jay_G24]

Hi @Danesh93,

I'd like to help!

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Larry11109]

 Can I get help with this issue too? there was a problem finalizing your subscription. (gsc002)

[Rohan251]

[Jay_G24]

Hi @Larry11109,

I'd like to help!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Have you tried using a different browser or device?

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Jay_G24]

@Rohan251,

Were you able to reach the phone support team?

Let me know!