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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: https://h30434.www3.hp.com/t5/HP-Instant-Ink/There-was-a-problem-finalizing-your-subscription-GS001/... 

 

Hi I have the same problem. I have an hp envy 7855,can I have some help too?

 

1 REPLY 1
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@Sophia30, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to enroll the printer in Instant Ink. Have you tried using an alternate web browser like Google Chrome or Firefox?

 

Kindly follow the steps mentioned in this document - Enrolling in HP Instant Ink

 

If the issue persists,

  • I've sent you a private message with further instructions to resolve this issue.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

KUMAR0307
I am an HP Employee

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