There was a problem finalizing your subscription.

[Alice11119]

Hi,

When I try to sign up for the instant ink , the screen keeps showing the message 'There was a problem finalizing your subscription.'

I also tried to use web page to sign up for, but unfortunately, after inputing printer code, the Web shows 'it's a new printer, I must need to use HP SMART.

So how can I use INSTANT INK?

[Kumar0307]

@Alice11119, Welcome to the HP Support Community! I’m here to help.

I understand you are trying to enroll the printer in Instant Ink. Try using different browsers like Google Chrome or Firefox.

Check the date and time on the computer and the region while on the Instant Ink page. Make sure the printer is Instant Ink eligible.

You may also install the HP Smart app and enroll the printer.

For assistance, refer to - Enrolling in HP Instant Ink

If the issue persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!