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[Gero0008]

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I’m having the same problem, what do I do?

Select a device from the menu below to begin the process of adding it to your profile,
HP ENVY 4500 e-All-in-One Printer
Serial number: [Personal Information Removed]
Product number: A9T80A

[Betty0610]

@Gero0008

Welcome to the HP Support Community.

I'd love to help.

Let's remove and add web services: 

1. Press the ePrint button on the control panel. You will see the Web Services Settings menu on the printer display. 2. Select ePrint from the printer display, and then select Off.

Enable Web Services. a. From the printer control panel, press the ePrint button. b. Accept the Terms of Use, and then follow the on-screen instructions to enable Web Services. c. Print the ePrint information page, and then follow the instructions on the page to sign up for an HP ePrint account. 2. On your computer or mobile device, open your email application.

NOTE: For information about using the email application on your computer or mobile device, see the documentation provided with the application. 3. Create a new email message, and then attach the file that you want to print. 4. Enter the printer's email address in the “To” line of the email message, and then select the option to send the email message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day