This printer is already enrolled in HP Instant Ink

[PSheehan]

Hi! I'm trying to enroll my printer in Instant Ink, but keep getting the "This printer is already enrolled in HP Instant Ink" message.

I have also tried resetting the printer itself to factory settings, but when I go in to the app to enroll, I'm still getting the message that I can't.

Am I missing a step to resetting my printer to factory so I can add it to my account?
Thanks!

[A_Gayathri]

Hi @PSheehan,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.