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‎09-24-2022 10:17 PM - edited ‎09-25-2022 08:27 AM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Printer hasnt been used in a while. Was working fine last time i had it hooked up.  Now i cant connect to web services to use the instant ink service (can not connect to server).  When trying to update to the newest firmware (OJP8620_1910A) its telling me thats its not applicable. Current firmware is FDP1CN1347AR. PLEASE HELP!

 

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Fixed the firmware issue by manually updating it. Web services are enabled now. BUT now its telling me i cant re enroll in the instant ink service and to contact support... please advise!

2 people had the same question
1 REPLY 1

‎10-08-2022 04:11 AM

HP Recommended

Hi @xtonex1

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

 

In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Keep me posted and have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Rainbow23 - HP Support.
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