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‎07-06-2020 06:11 PM

HP Recommended
Product: HP envy Pro 6455

I used all of the ink in the set-up ink cartridges that came with my printer. Then, having not yet received the instant ink replacement, I purchased ink from the store. Upon replacing the set-up cartridges with the store-bought cartridges, I threw away set up ink cartridges. How will this affect my instant ink subscription, if at all?

1 REPLY 1

‎07-07-2020 05:03 AM

HP Recommended

Hi @Hmorro

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

The instant subscription will not start until the instant ink cartridges are used on the printer

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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