Thrown cartridge away

[Sjw75]

Hi,

I’m subscribed to the instant ink service. Some months ago my colour cartridge ran out so I returned it for recycling. 
still haven’t received a new one. On looking into it on the HPsmart app, it says there’s an ‘error’ with the colour cartridge and it needs to be replaced in the printer and resolved before they send a new one out. Problem is I don’t have it! 
many ideas how I resolve this?

Thanks in advance 👍

[Anand_Andy]

Hi @Sjw75,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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