Totally frustrated and angry!

[Jomma]

I cancelled my instant ink account some time ago because it was such a pain to keep on track.  Finally, this week I got a notice that my account had been cancelled - meanwhile I was still getting billed for it.  I decided not to try and fix that but now MY PRINTER KEEPS SAYING I HAVE TO ENROLL IN INSTANT INK TO USE IT!!!!

Your website is so frustrating!!!  I keep going in circles.  I just want to use my printer!!!  Why can't you people get things straight???

PLEASE FIX THIS!!!

[A_Gayathri]

Hi @Jomma,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[A_Gayathri]

@Jomma,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!