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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Michael163
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Tray Open - A paper tray is open. Close the tray to continue.

HP Recommended
HP ENVY 5032
Microsoft Windows 10 (64-bit)

Screen says: Tray Open - A paper tray is open.  Close the tray to continue.  I've done all the steps.  the printer should not be saying this.  THE TRAY IS CLOSED.

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Valsimot
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On the paper tray, you have one part that presses switch when the tray is closed so the printer know that tray is closed. If that part gets broken, the printer thinks the paper tray is open, and the fix is the new paper tray.

 

I'm unable to find a foto of the tray so I can point you to that part that gets brokes so I can't explain it better.




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Valsimot
Level 12
Level 12
5,991 5,975 710 998
Message 2 of 3
Flag Post
HP Recommended

On the paper tray, you have one part that presses switch when the tray is closed so the printer know that tray is closed. If that part gets broken, the printer thinks the paper tray is open, and the fix is the new paper tray.

 

I'm unable to find a foto of the tray so I can point you to that part that gets brokes so I can't explain it better.




My profile on LinkedIn

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Michael163
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Thanks.  The tab was broken.  fixed now.

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