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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Hmf1889
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Tray Open Issue

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HP Office Jet 5212
iOS

Just bought this printer yesterday and it keeps saying that a tray is open. I've done everything I could find on HP regarding this issue and nothing works. I have no idea what to do now, but this is very frustrating. 

 
Why does a new printer come with these issues? 

3 REPLIES 3
Kumar0307
HP Support Agent
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Message 2 of 4
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Hi @Hmf1889

Welcome to the HP Support Community. I'd be happy to assist you.

 

Let us try these steps to resolve this issue:

 

Check for any leftover packaging materials inside the printer/trays.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Also, kindly perform the steps mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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HollyTS
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Message 3 of 4
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We have the same issue,a clip on the back of the tray is broken and I cannot find out how to get it repaired.

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Kumar0307
HP Support Agent
HP Support Agent
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@HollyTS

 

If the clip is broken, it is a hardware issue. You cannot reattach it.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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