Tri-Color Ink Cartridge

[gooselle]

Hello, 

I sent my color ink cartridge a few months ago but I never received another shipment back. So, I've been using only black ink. I have an older printer (envy photo 6255 all-in-one printer) does that affect it at all? I've been needing to print for my school assignments. 

[Elohi_NR]

Hi @gooselle

Welcome to the HP support community.

I understand that you are looking for a Tri-color cartridge. I'd like to help!

Since you mentioned that, you sent your color ink cartridge, where was it sent back to? Could you elaborate more on the issue?

Are you enrolled in the instant ink program? If yes I would need a few details. 

I've sent you a private message. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Elohi_NR]

Hi @gooselle,

Thanks for confirming the details. I have shipped the Tri-color cartridge for you and it should reach you in 2-4 business days. I hope this helps!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!