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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
NicciB
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Tri Colour Cartridge Error

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HP Deskjet 3700 all in one

Hi, i subscribe to Instant Ink and my usage is low but regular.  Today I have a "Tri colour Cartridge Error", I've been through the help screens numerous times, and virtual assistant but nothing has solved it - it was running low-ish but hadn't triggered a replacement yet.

 

The advice says to try with another cartridge, but I haven't got one - how can I get another cartridge sent - there doesn't seem to be an option?

 

Any help appreciated!

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Jay_G24
HP Support Agent
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Hi @NicciB

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

and, Let me know. 

 

Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Jay_G24
HP Support Agent
HP Support Agent
12,660 12,629 976 1,107
Message 2 of 3
Flag Post
HP Recommended

Hi @NicciB

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

and, Let me know. 

 

Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

NicciB
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Thanks Jay - I've replied with the details requested.

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