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    Fix HP Printer issue in macOS

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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Solved!

Tri-color Cartridge Problem

HP Recommended
HP ENVY Photo 6234
Microsoft Windows 10 (64-bit)

The tri-color cartridge I got from mail does not work. Printer indicates Cartridge Problem. I cleaned contact surfaces of cartridge and printer. Firmware is up-to-date. 

 

The old cartridge works, but it prints everything with some sepia color. It lasted only for maybe 5 photo prints.

 

New black cartridge from same mail works.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @stuom,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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