Trouble enrolling in the Instant Ink program.

[mrvb]

I have an Instant Ink account already for my printer at home.  I bought a printer for school and I have it set up and it is printing fine.  However, when I try to enroll this printer in my current Instant Ink account I get the following error message, "Your HP+ printer can’t be claimed here. This is a new printer that needs to be set up using the HP Smart software or app."  I have a claim code and everything but it won't go past this step.

[Kumar0307]

@mrvb, Welcome to the HP Support Community!

HP+ enabled printers are different from stock printers. For more info, refer to this document.

You get 6 months of free ink if you activate HP+ during the printer setup (within 7 days of setting up the printer).

You may download the HP Smart app from the Microsoft Store or Play store/App Store.

You also get exclusive support if you own an HP+ printer. Click here.

Hope this helps! Keep me posted. 

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