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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
mrvb
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Trouble enrolling in the Instant Ink program.

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Deskjet 2755

I have an Instant Ink account already for my printer at home.  I bought a printer for school and I have it set up and it is printing fine.  However, when I try to enroll this printer in my current Instant Ink account I get the following error message, "Your HP+ printer can’t be claimed here. This is a new printer that needs to be set up using the HP Smart software or app."  I have a claim code and everything but it won't go past this step.

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Kumar0307
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@mrvb, Welcome to the HP Support Community!

 

HP+ enabled printers are different from stock printers. For more info, refer to this document.

You get 6 months of free ink if you activate HP+ during the printer setup (within 7 days of setting up the printer).

 

You may download the HP Smart app from the Microsoft Store or Play store/App Store.

 

You also get exclusive support if you own an HP+ printer. Click here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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