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Message 1 of 2
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Trying to Sign up for Instant Ink, but Printer is showing offline when it isn't.

HP Recommended
ENVY Photo 7155
Microsoft Windows 10 (64-bit)

I am trying to sign up for the Instant Ink subscription, but I keep getting a message saying the printer is offline and to try again.  The driver is up to date, when I check status, it shows wireless is online and Ethernet is unsupported, so why is it preventing me from subscribing to instant ink when everything on my side checks out as online?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @CathyC57

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you able to print wirelessly from your computer to the printer?

Restart the wireless router, the printer, and the PC.

Restart web services on the printer. Click here to know how.

 

Refer to this document to know how to enroll the printer in Instant Ink.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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