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I bought a hp deskjet 2700e printer used off of someone and am trying to add/connect it to my devices but it’s already been registered under the previous owner. It keeps telling me I have to use the same account that was originally used when the printer was 1st setup however, I don’t have access to that information. I need help and don’t know what to do from here. 

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Hi @Tay0822 

 

Welcome to the HP Support Community!


I understand that you want to re-register the printer with your information I am glad to assist you today.
 

I would suggest you please try these steps

 

We have to perform a Reset to unlock the features of the printer/Reset the password.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.

 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile.
 

Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards.

Raj2111
I am an HP Employee

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