Create an account on the HP Community to personalize your profile and ask a question
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
11-01-2020 05:26 AM
Product: Old printer HP 6960, New printer HP 7155
I'm replacing a HP 6960 with a HP 7155. I am having issues with setting up my InstantInk account with the new printer.
1 - when I try to remove the old one from the account, it says I have to cancel the account.
2 - however, it states on another page that installing a new printer is seamless and no new account is needed.
whatever was setup on an old printer is transferred onto the new printer.
3 - When it is asking for the "Printer code", it does not appear on the print out, nor does a HPEprint.com address.
4 - The printer is connected to my network, I've printed and scanned already.
My question is, I'm about to run out of black ink. , how do I remedy this?
1 REPLY 1
11-02-2020 10:57 AM
@Moondog_Pa, Welcome to the HP Support Community!
As there are multiple issues related to the Instant Ink account and change in printers, one on one interaction is required. I suggest you contact HP Instant Ink team for assistance with this issue. The contact information can be found on the home page of Instant Ink. Click here
Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".