Trying to set up instant ink but after I pop payment card in it says problem finalising your subscri

[Dee1351]

Hi I’m trying to sign up to instant ink I pop my bank card destails in and then it says problem finalizing  my subscription but doesn’t tell me what the issue is does anyone no what I can do to fix this please any help much appreciated thanks 

[Betty0610]

@Dee1351

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!

[Dee1351]

Hi thank you so much it’s the 2622 Deskjet a lady is going to call me back tomorrow from hp she spent an hour on the phone with me today and we struggled to get it connected for the instant ink it’s connected to the internet it just won’t print the code we need to move on to the next part we got to the advance settings on the hp app today and went to the web services but my connection was slow and we couldn’t get any further it was close to 7 pm so the lady said she will call me again tomorrow at 4pm she was very patient 

[Betty0610]

@Dee1351

Ok great. Do keep us posted if you need further help.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!