Trying to sign up to instant ink, connecting with an ethernet cable

[Kaz193]

I am trying to sign up to Instant Ink through an ethernet cable but the smart app cant find my printer. 

I have tried using a different a different network Edge, Google, Yahoo. Once I click find printer it brings me to sign in. 

It makes no difference how many times I sign in it brings me back to sign in. I tried the virtual assistance no luck. Tried chat help no luck I did hang up as each question took 15 - 20 minutes to answer

Can anyone help?

[Alden4]

Hi @Kaz193,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can provide some general troubleshooting steps that you can try to resolve the issue with signing up for Instant Ink on your HP Deskjet 2710e All-In-One Printer.

1. Check Printer Connection:

   • Ensure that your printer is connected to the same network as the device you are using for the setup.
   • Verify that the Ethernet cable is securely connected to both the printer and the router.

2. Printer Status:

   • Make sure your printer is turned on and in a ready state.
   • Check for any error messages on the printer display.

3. Network Configuration:

   • Ensure that your network has internet access.
   • If possible, restart your router to refresh the network settings.

4. Update Firmware:

   • Check if there are any firmware updates available for your printer. Visit the HP support website, enter your printer model, and download and install any available updates.

5. Restart Devices:

   • Restart both your printer and the device you are using for the setup.

6. Reinstall Smart App:

   • Uninstall and reinstall the HP Smart app on your device. Ensure you are using the latest version of the app.

7. Firewall/Antivirus:

   • Temporarily disable firewall or antivirus software on your computer to check if they are causing any interference. Remember to re-enable them after testing.

8. Clear Browser Cache:

   • If you are using a web browser to sign up, clear the cache and cookies. This can help resolve issues related to stored data.

9. Use a Different Device:

   • Try using a different device for the setup, such as a smartphone or tablet, to see if the issue persists.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support