• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎01-11-2023 08:39 AM - last edited on ‎01-13-2023 10:18 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer

I have been a member of Instant Ink for several years and love it.  EXCEPT, NOW, I am in the process of replacing TWO all-in-one printers because  possibly about one year ago I received replacement ink for both printers, installed them, then received a message from Instant Ink stating not to use the cartridges because of some defect. TOO LATE.  They had already been installed and used.  NOW, neither printer produces correct color copies, even though I have followed the prescribed descriptive remedies suggested to correct color copies.   I'm very much upset by this, especially because each of the two printers (that were working fine previously) are now higher priced than when I first purchased them.  What's my recourse????

1 REPLY 1

‎01-24-2023 09:57 AM

HP Recommended

@JoeCrimeDog

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.