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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
disappointed11
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Message 1 of 2
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UNABLE TO CLAIM HP REWARD FOR INK PURCHASE

HP Recommended
HP Deskjet 1050 J410 Series
Microsoft Windows 8.1 (64-bit)

I installed my HP ink cartridge and the link to click on and collect HP Rewards is not taking me to the site to claim my points for purchase.

 

Please advise how to fix and claim my rewards.

 

Thank you

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@disappointed11

 

Welcome to the HP support community.

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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