cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JennyB9
New member
2 1 0 0
Message 1 of 3
124
Flag Post

Unable to Update Instant Ink Payment Information

HP Recommended
HP Envy 5549
Microsoft Windows 10 (32-bit)

My credit card has expired, I am unable to update any payment information in my account, I do not see any options to enter payment information.  The only information available in the settings: personal information, account information, and session control.   

2 REPLIES 2
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,491 1,738
Message 2 of 3
Flag Post
HP Recommended

@JennyB9, Welcome to the HP Support Community!

 

Not to worry, refer to this document - Update Your Payment Information for step by step instructions to update the card information.

 

If that does not help, kindly contact the HP Instant Ink Support team to update the card details. The contact information can be found on the home page. Click here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
JennyB9
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

This did not help however I did unsubscribe to web services on my printer and then I re-enrolled into Instant Ink.

Thanks!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation