Unable to activate the 6 months ink trial

[Farid7]

My printer, HP DeskJet 2700e, is supposed to come with 6 months of printing included, however I don't know which code I should use to activate the trial as the one I am using keeps giving me an error. 

[Nal_NR]

Hi @Farid7,

Welcome to the HP Support Community. 

I'd like to help!

To get 6 free months, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Farid7]

Hi thank you so much , hopefully the problem was resolved .

[Nal_NR]

Hi @Farid7,

Thank you and glad to know that. Do keep us posted if anything in the future. 

[Farid7]

Hi 

how can I fix this problem with my hp 270 e ;''Printer is off line''?

[Nal_NR · Accepted solution]

Hi @Farid7,

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

 

Restart devices

Restart your computer or mobile device and the printer. If you are using a network printer, restart the router to clear any error states.

If your printer connects to a Wi-Fi network, disconnect your computer or mobile device from the network name (SSID), and then reconnect it to the same network name your printer is connected to.

If the printer is available and has a ready status, the issue is resolved. You do not need to continue troubleshooting.

With the printer turned on, disconnect the power cord from the printer and from the power source.

Turn off the computer or mobile device that the printer was set up with.

If the printer was set up on a Wi-Fi network, restart the router.

Reconnect the power cord to the printer and to a wall outlet.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the computer or mobile device.

If the printer connects to a Wi-Fi network, check the connection to make sure the same network is used by the printer and the device.

Computer or mobile device: Open the list of available networks and make sure it is connected to the correct network.

Printer: Check the Wireless light on the control panel. If it is solid blue the printer is connected.

You may refer to this document for further assistance. 

Hope this helps! Keep me posted for further assistance.
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