Unable to cancel subscription

[Deba101]

Hi, I’ve been using instant ink for years and it’s been great. I’ve not used my printer in months and I’m still being charged instant ink subscription. I get emails telling me to check my account and when I log in it tells me to set up my subscription and there is no way to cancel as it looks like I don’t have a plan anyway so the email is saying one thing and my account is saying another. It’s been 5 months now and the charge has increased even though I’m not using my printer and I’ve had no ink sent for much longer than that. I recall the service used to reduce or cease if the printing reduced or the printer wasn’t connected. Bug this doesn’t appear to be the case anymore. The virtual assistant couldn’t help either. Life has been busy so I now have time to try and sort this out. I’d like to raise a complaint please and look at a refund. How do I do this? 

[zoey7886]

@Deba101, @, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Cancelling Your HP Instant Ink Subscription! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To cancel your HP Instant Ink subscription and resolve the discrepancy between the emails and your account status, follow these steps:

Verify Your Subscription:

• Home / Home Office: Sign into your Instant Ink account.
• Business: Sign into your Instant Ink for Business account.

Navigate to Cancel Subscription:

• Home / Home Office:
  1. Click on HP Instant Ink in the left menu.
  2. Select Update Plan.
  3. Scroll down and click Cancel my HP Instant Ink Subscription.
• Business:
  1. Verify the serial number by selecting Overview, and then Printer Details in the Status area.
  2. Click HP Instant Ink, then Update Plan in the left menu.
  3. Scroll down to Plan Details.
  4. Click Cancel my HP Instant Ink Subscription and follow the prompts.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,