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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ferrydriver
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Unable to change instant ink payment details.

HP Recommended
HP Instant Ink
macOS 10.15 Catalina

I have received an email asking me to update my payment method. I am unable to see my account Information when I log into my account. The only options I have available to me are:

 

Sign in / Sign up now /Shop for a Printer / How it works / The plans / FAQ / Go green.

 

I am re-directed to this page https://instantink.hpconnected.com/uk/en/l/

Incredibly frustrating a simple 1 minute job has wasted 3 hours of my time already. 

2 REPLIES 2
Ferrydriver
Author
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Sorry the first two items are:

 

Signup now / Sign out

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TEJ1602
HP Support Agent
HP Support Agent
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Message 3 of 3
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@Ferrydriver, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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