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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
BernieNorw77
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Unable to configure printer for instant ink

HP Recommended
HP ENVY photo 6230
macOS 10.14 Mojave

I am unable to configure printer for instant ink. In step 4 " Printer configuration" (my translation from Norwegian), I am asked to enter a "pick-up code" (again, my translation). The code is not recognized, and I am asked to try again. I have tried again and I have reinstalled the webservice in order to generate a new @hpeprint.com e-mailadress. New code, same error message.

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asmita6658
HP Support Agent
HP Support Agent
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HP Recommended

Hi @BernieNorw77

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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