Unable to connect printer to Instant Print

[DAVIDERIC05]

Hello my printer keeps telling me I need to connect my printer to the internet to connect to HP Instant ink however when I do so it does not connect and it says please try again later. Every time something prints I need to hit ok on the printer I have been unable to resolve. Please help

[Riddle_Decipher]

@DAVIDERIC05 Welcome to HP Community!

I recommend you click here to turn off the web service when done successfully, go ahead and click here to turn on the web services, and check if it works,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

• Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
• It also helps you understand what state your cartridges are in based on HP's data,  
• Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

We eagerly await your response,

Help us, help you.

And Take care.

[DAVIDERIC05]

Hello,

It has been over a month already and still no luck getting my printer to connect to HP Instant Ink. 

I did find that it might have something to do with my IP being Spectrum but still cant find a fix for the issue. I'm at the point where I'm considering just purchasing another printer and not having to deal with this issue but I do like my current printer and before I do away with it I would like to try and see if it cant be fixed.

I have tried going into the printer settings and changing them to the 8-8-8-8 and 8-8-4-4, ive checked proxy settings and have been unsuccessful.

This seems to be a common issue and its absurd that a resolution or update has not been developed.

[DAVIDERIC05]

Great now after restoring printer to factory default settings I can no longer print at all. Before resetting I would just need to clear the server error on the printer and it wouldn’t print. Now it’s saying it cannot print at all so I have a paper weight now.

HP needs to rectify this or provide me with a new printer 

[DAVIDERIC05]

I was able to connect the printer to my mobile phone via Hotspot and it was able to connect to the server in this manner. Could someone please get back to me from HP on how this might be able to be resolved? 

[Kumar0307]

Hi @DAVIDERIC05, I'd be happy to assist you.

Do you have a wireless router?

Connecting the printer to a mobile hotspot is not recommended. It may not work.

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Restart the network devices

1. Turn off the Router, Printer, and the computer/ mobile devices.
2. Wait for 60 seconds.
3. Turn on the Router first and wait for all the lights to stabilize.
4. Turn on the printer and allow it to configure itself.
5. Turn on the computer/ mobile devices.

Try connecting to the network and check if the issue persists. If you get any error, let me know in your next post.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[DAVIDERIC05]

Error message persist. From doing some research I believe the problem may be with HP servers communicating with spectrum. That's the fix I need to find or be provided with. 

[Kumar0307]

@DAVIDERIC05

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted.

[DAVIDERIC05]

Hello Community,

I have been unsuccessful in restoring the connection to the HP Instant Ink server. I have made all attempts to resolve this matter with both HP tech support and also with my ISP (Spectrum) who states the problems lies within the HP servers. 

My last resort was to purchase an ink cartridge that was not part of the instant ink program and to my surprise this actually worked. 

I'm very disappointed with this seeing as Ink cartridges continue to be extremely expensive in comparison to the printer itself. 

1. Printer Cost: $60
2. Black Small Ink Cartridge: $20
3. Color Ink Cartridge: $35

HP has essentially forced me to either purchase expensive Ink cartridges OR purchase a completely different printer because if your using Instant Ink cartridges and are unable to connect to web services then your printer is simply a large bulky paper weight taking up real estate on your desk. 

The least HP could do is provide me with some Ink Cartridges that are not part of the instant ink program to compensate for all the time spent with tech support in trying to resolve this matter. 

[Kumar0307]

@DAVIDERIC05

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.