Unable to connect to printer

[dp10973]

I bought my printer a few weeks ago. Last week I installed the instant ink cartridges that were sent out in my welcome pack.

My printer is currently connected to the internet and I am able to print. On HP Smart it shows my printer as online with no issues.

However in my Instant Ink account although it recognises the printer is online it won't connect and just shows the message "Unable to connect to the printer. Check your connection and try again later." (see below). So I have no idea how many pages I have printed or have remaining this month.

Can someone advise on how to resolve this? 

Thanks

[KrazyToad]

@dp10973

Welcome to HP Support Community

I would like to help

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

Also assign a Manual IP Address and try connecting to Instant Ink Again

- Print a Network Config Page from the printer. Note the printer's IP address.

- Type that IP address into a browser to reveal the printer's internal settings.

- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.

- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250

- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)

- Enter your router's IP (on the Network Config Page) for the gateway.

- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS.

- Click 'Apply'.

Try disabling and Re-enabling Web Services

Thank you

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