Unable to connect to the printer

[fvct5]

After doing a "factory reset", my Instant Ink connection will not work properly, and my cartidges are now disabled.  I've tried everything I can do from my side (below). Is there something HP does on their end to re-enroll the printer, or remove it so I can re-enroll without cancelling my subscription and starting over?

I've unplugged, waited a bit, then plugged in. I turned off/on Web Services. I turned off Web Services then unplugged a few minutes and then plugged back in and enabled Web Services. I tried to re-enroll the printer, but says it is already enrolled. Waited until the next day and tried all those steps again. The Instant Ink web page says "Online" but refreshing just says "Unable to connect to the printer" after a minute or so.

[TEJ1602]

@fvct5, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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[fvct5 · Accepted solution]

I opened a Case and got someone on the phone. Apparently there is an issue with the Envy Photo 7100 series printers that if they get disconnected, the account needs to be fixed by the InstantInk team.  I believe they cancelled and re-setup my account to get it working.  Thank you for reaching out though.