Unable to enroll on Instant Ink

[cardmarked]

I am trying to enroll on HP Instant Ink on a printer that was given to my by a friend who is no longer around. When I try and enroll, I get a message saying my claim code is already registered to another email address. How can I reset this and enroll the printer as if it was new?

Thanks,

Mark

[A_Gayathri]

Hi @cardmarked,

Welcome to the HP Support Community

May I know if you are referring to instant ink if Yes then this printer is eligible for instant ink out of warranty printers as well as enroll to instant ink. 

You may also refer to the document -- Enrolling in HP Instant Ink

Hope this helps! Keep me posted. 

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