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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Frustrated139
Level 1
2 2 0 7
Message 11 of 54
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Update:   Issue is still persisting.  Not sure why any company would ever require hardware to interface with software that goes without an update to fix the problems for weeks on end. At a bare minimum HP needs to seriously review any step in the software process that requires that a program to interact with network software in order to perform a basic local task. I am sure that your software wizards determined that this was the best way for you to maintain software control but you forgot about the customer in the process. Suggest that the HP Smart App be renamed as the "HP Productivity Reduction App" or as an alternative the "HP Poorly Maintained but Essential for Application to Work App". 

rjm6
Level 2
10 10 0 8
Message 12 of 54
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I have spend a lot of hours and it came to my attention that HP Smart app does not work to the point of connecting to the HP server.  It just loops all day long.  I don't know if there will ever be a fix for this issue but it been going on awhile now. 

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DIYdee
New member
1 1 0 0
Message 13 of 54
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I received a brand new printer yesterday that I could not setup due to this issue with the Smart app. I spent THREE HOURS trying to get help from HP Support, the majority of which I was on hold and trying to get help via chat that repeatedly disconnected. When I finally was able to speak to someone he instructed me to complete setup via my MacBook. That was over an hour long nightmare that I will not even get into!

 

Still having a printer in which the setup had not been completed or my free year of Instant Ink activated I decided to Google the error code. Instantly I find this thread only to realize this is not only a known issue, but one HP Support purposefully refused to acknowledge and instead wasted HOURS of my time.

 

When can we expect this to be fixed, considering it has been almost two weeks already?!

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Kumar0307
HP Support Agent
HP Support Agent
18,233 18,232 1,273 1,488
Message 14 of 54
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@DIYdee, Welcome to the HP Support Community!

 

I understand. There is no TAT available as of now. However, the Engineers at HP are working to fix this issue at the earliest. You may install and use the printer by downloading the full-feature driver from HP Support site.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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rjm6
Level 2
10 10 0 8
Message 15 of 54
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I am unable to login to HP Smart app. I am hitting a "something went wrong screen" that displays the following error code - 

Error Code: 0W_500_0WSID00001

 

I have tried all the basic troubleshooting - device restart, re-installation, installing on other devices, etc.

 

Is anyone aware of what that error code means? Or, how can I resolve this issue?

Please help this issue been going on for so long already. 

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wvliveinput
New member
2 2 0 0
Message 16 of 54
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I cant login  to the hpsmart.com site as well as from any of the Hp smart apps on either my laptop or my android cellphone and they have the current released version installed.  

 

Sometime when i goto hpsmart.com and try to sign in...i get the message something went wrong and try again...but if I hit the back arrow...it is as if it only half way logged me in..it is as if my account has been simi deleted ..and yes all of my cloud services or eprint services are active

 

only error code i get

error code: UA_400_EB000U0100

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Kumar0307
HP Support Agent
HP Support Agent
18,233 18,232 1,273 1,488
Message 17 of 54
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@rjm6, @wvliveinput

 

If you are still facing the same issue, please reach out to the HP Technical Support team in your region for further assistance. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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wvliveinput
New member
2 2 0 0
Message 18 of 54
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I figured out how to get myself logged in completely.....Instead of using my email address as the site requested to do...I used my regular user name....and it logged me in just fine.

 

thanks for your help

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Kumar0307
HP Support Agent
HP Support Agent
18,233 18,232 1,273 1,488
Message 19 of 54
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@wvliveinput

 

Glad to know that. Keep us posted for any other assistance.

KUMAR0307
I am an HP Employee

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CoooolRaoul
Level 2
35 33 0 2
Message 20 of 54
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@Kumar0307 wrote:

@rjm6

 

If the issue persists, please reach out to the HP Technical Support team in your region for further assistance. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.


Looks like that since my warranty is expired, I've to pay to get support on that issue

CoooolRaoul_0-1607016831089.png

(sorry for the French text in the screenshot)

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