I am unable to print in colour using my HP OfficeJet 3830 despite the "Print Quality Diagnostic" page printing in colour with no issues. This happens with Microsoft Word, PDFs and photos with no options to choose between colour or black/white printing. The previews for any files I am printing seem to be in colour but do not print that way. I have tried uninstalling the printer and its drivers and reinstalling them and running the cartridge cleaner twice to no avail. There is also sufficient colour ink being displayed in the HP Printing Assistant and I have tried running the troubleshooter.
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