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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎02-19-2023 11:01 PM - edited ‎02-19-2023 11:03 PM

HP Recommended
Product: HP DeskJet 4175e All-in-One Printer

Hello,

I can't seem to redeem the 12-month Instant Ink trial that comes with my printer. I tried to type in the P/N code on the Instant Ink flyer into the promo code field in the Instant Ink subscription checkout page, and it says the code is invalid. There does not seem to be any other prepaid card or code coming with the printer aside from the flyer. Would appreciate help on this as soon as possible since I have to redeem this within 6 days. Thanks.

 

To add on, when I try to enroll in Instant Ink, it only indicates that I am eligible for 2 months of free trial, instead of 12. I purchased a HP DeskJet 4175e.

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1 REPLY 1

‎02-28-2023 03:08 AM

HP Recommended

Hi @karenjw223,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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