Unable to renew credit card details

[Nollag]

Unable to renew credit card details, All is well till I get to the billing details page, card number etc, which goes blank. If I press the space bar, there is a message  "paymenthp.com" not responding. I have used Firefox and also Edge.

Any ideas? 

Nollag.

[Nal_NR]

Hi @Nollag,

Welcome to the HP Support Community. 

I'd like to help!

What payment are you referring to? 

Are you enrolled in the instant ink program? If yes, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @Nollag,

We did not hear from you. If you need further assistance, feel free to reach out to us.

[Nollag]

I am still unable to renew my instant ink subscription. Working with your helpline yesterday, after an hour of trying desktop and phones and various platforms, I was told there was something wrong at the HP end and it is still not working!!!!!!!!!!!!!!!! This has been going on since the 22nd December. An outrageous waste of my time.