Unable to use a new Instant Ink cartridge

[bluewaves]

Hello,

I have been using HP Instant Ink service for more than a year. During this time, I never used the Tri-color cartridge because the one I was using (an original HP cartridge) was still working.

Now the "old" cartridge is working very bad, everything is printed in black and white - so I thought it was time to replace the cartridge and use the Instant Ink one.

But, when inserting the new cartridge, I get the message on the display "It is necessary to replace the following Ink Cartridges" (or similar, printer language is Italian). I cannot do anything but putting back the "old" cartridge, so it resumes working, but everything is printed in black and white.

Can anybody offer any help, please?

Best regards,

Mattia

[Jeet_singh · Accepted solution]

@bluewaves,

Thank you for posting your query on HP Support Community,

As the issue is related to Instant ink cartridges, Please ensure you have followed all the steps suggested in this support document. Click here and try all the steps mentioned, to solve the issue, if that doesn't help, I need more information to help your cause.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[bluewaves]

After receiving the new set of Instant Ink cartridges, I confirm that the new color cartridge is now working.

Maybe the old one was defected.

Thank you for your support!

[Jeet_singh]

@bluewaves,

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀