04-03-2019 02:19 PM - last edited on 07-02-2019 03:56 AM by NitM
I have been using HP Instant Ink service for more than a year. During this time, I never used the Tri-color cartridge because the one I was using (an original HP cartridge) was still working.
Now the "old" cartridge is working very bad, everything is printed in black and white - so I thought it was time to replace the cartridge and use the Instant Ink one.
But, when inserting the new cartridge, I get the message on the display "It is necessary to replace the following Ink Cartridges" (or similar, printer language is Italian). I cannot do anything but putting back the "old" cartridge, so it resumes working, but everything is printed in black and white.
Can anybody offer any help, please?
Solved! Go to Solution.
04-03-2019 06:14 PM
Thank you for posting your query on HP Support Community,
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