Undocumented Charge

[svjj]

Can't figure out why in the world I got a $64.36 charge. On my credit card it shows that it is from the service and repair. I called for help and trying to understand why my cartridges wouldn't print? Easy answer is that they are the instant ink which I canceled since I hardly print. I think it's a great service though. So I got my last charge of $5.37 and cancel. I called customer service and was charged three times and they don't know where it's coming from?

[A_Gayathri]

Hi @svjj,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.