Unenrolled in insta ink and mixed insta ink cartridge and store bought

[msteeeves]

We un-enrolled from the insta ink program and now have a mix of some insta ink provided cartridges and some store bought ones and we get an error saying we can't have mixed cartridges.     Even though the insta ink ones still have plenty of ink left in them do we have to throw them away and only have a full set of store bought ones ? 

[Elohi_NR]

Hi @msteeeves,

Welcome to the HP Support Community. 

I'd like to help!

That's right. Once the instant ink is canceled, the instant ink cartridges will no longer work. 

And here's what you need to know & do:

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: Click here

when done successfully, check if it works fine.

Keep us posted,

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @msteeeves,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Elohi_NR]

Hi @msteeeves

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.