cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Wozzgozz
New member
1 0 0 0
Message 1 of 2
129
Flag Post

Unexpected instant ink cartridge installed error

HP Recommended
HP envy 5030
macOS 10.14 Mojave

Hello,

 

I recently had a faulty instant ink cartridge replaced and my printer is not accepting the new cartridge automatically. I went into HP smart to see what was going on and got a message to confirm if I wanted to use the new cartridge in the printer and it said I should click "OK". 

 

I did that but the software must be buggy as the button is unresponsive when I click it, nothing happens at all, please can you help me, I've been trying to print something important for a week now and it's just issue after issue after issue and it's getting quite infuriating.

 

Thanks.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
19,049 18,986 1,495 1,772
Message 2 of 2
Flag Post
HP Recommended

Hi @Wozzgozz,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation