Unpause my account

[AndreaL67]

Hi first time posting. I paused my account for 6 months but would like to unpause it before the end date in July. I click change plan, click resume then need to click confirm resume. When I click confirm resume nothing happens. Can anyone assist?

[Sneha_01]

Hi @AndreaL67,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing an issue with the website functionality for your instant ink account. Here are a few steps you can try to resolve the issue:

Refresh and Retry: Sometimes, a simple refresh of your browser page can resolve minor glitches. After refreshing, try the steps to unpause your account again.

Use a Different Browser: Try accessing your account using a different web browser. Sometimes, certain functionalities might not work well with specific browsers.

Clear Browser Cache and Cookies: Clearing your browser's cache and cookies can often solve unexpected behavior on websites. After clearing, log in to your account and try again.

Disable Browser Extensions: Some browser extensions, especially ad blockers or security extensions, can interfere with website scripts. Try disabling these extensions temporarily to see if that resolves the issue.

Use Incognito Mode: Open an incognito or private browsing window in your browser and try to unpause your account. This mode uses a clean slate without any stored cookies or cache that might interfere.

Check for Updates: Ensure your browser is up-to-date, as updates often include fixes for bugs that may affect how web pages load and function.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support