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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
zhyrs
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Unsubscribe to be able to print again?

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Microsoft Windows 7 (64-bit)

Hi,

I've got an Envy 5000 series printer. I'm unable to print (for months) and I've tried all the solutions I can find for the errors I'm getting... Server Problem - Printer could not connect to Web Services and HP Instant Ink - Connect to update. you will be unable to print soon...

The printer is online, but cannot connect to Instant Ink. When I go to the printer ip address page it says that web services are on, there are no updates, it's connected to the network, the wireless setup wizard is configured and wi-fi direct is on, but when I try to print, even from the panel on the printer (like the test pages) it makes all the printing noises and then sends out a blank page and says that there's either a server problem or to connect to instant ink.

 

I was wondering if I got rid of my Instant Ink subscription will I be able to print again? 

Thank you.

3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
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@zhyrs, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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cherisp1
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Hi,

I've got an Envy 4512 series printer. I'm unable to print (for months) and I've tried all the solutions I can find for the errors I'm getting... Server Problem - Printer could not connect to Web Services and HP Instant Ink - Connect to update. you will be unable to print soon...

The printer is online, but cannot connect to Instant Ink. When I go to the printer ip address page it says that web services are on, there are no updates, it's connected to the network, the wireless setup wizard is configured and wi-fi direct is on, but when I try to print, even from the panel on the printer (like the test pages) it makes all the printing noises and then sends out a blank page and says that there's either a server problem or to connect to instant ink.

 

I was wondering if I got rid of my Instant Ink subscription will I be able to print again? 

Thank you.

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asmita6658
HP Support Agent
HP Support Agent
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@cherisp1

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding this. 

 

Thanks!

Asmita
I am an HP Employee

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