Unsubscribed from Instant Ink & gave printer to a friend. Problems!

[MissIntuitive87]

Hello! I purchased a new printer with a higher resolution for photos.

I unsubscribed from Instant Ink for my old printer (HP Officejet 3835 all-in-one) in order to give it to my friend. I also removed the printer from my HP Smart account.

I am still getting constant emails from HP stating Action Need: Printer Connection Lost informing it's a requirement of the service. I'm not just getting one email. I'm getting three within one hour, all identical. For example I received one this morning at 10:07, 10:16, 10:52 AND 12:05!!!!!!

It also states that I still need to make a payment for the final month and need to update my payment method. I have updated my payment method and still nothing is fixed!

My friend now cannot enroll with Instant Ink herself because it states that the printer is already enrolled. It is not! I unsubscribed from Instant Ink! Yes, we have reset the print to factory defaults etc. We have tried everything.

Please help.

[Dragon-Fur]

@MissIntuitive87 

Welcome to the HP Community Forum.

You might need an agent to help with this one --

Only Support and agents can access private information.

Your faster option:  Please contact HP Instant Ink Support

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Start here:

 HP Instant Ink - Cancel Your HP Instant Ink Service

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Please contact Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not always faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Start...

Active subscription?

>>>>  Contact Instant Ink Support from within your Instant Ink Account  <<<<

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – When available in your region, look for contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

Instant Ink - Terms of Service - USA

Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sections

• Your ink  - including section Where is my ink or toner?
• Your HP Instant Ink account
• Your printer connections  

Scroll to bottom of web page >>  Section – Details -- Documents

 HP Instant Ink Help - Enrolling in HP Instant Ink

 HP Instant Ink Help – Solve Problems

 HP Instant Ink Help - Manage your account

 HP Instant Ink Help - Manage your ink or toner

  Recycle your cartridges

  HP Instant Ink Help – Review your bill

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How does it work?   Details / Plans / TKB / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

 HP Instant Ink - Enrolling in HP Instant Ink

 HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 TKB article contributed by HP JessikaV

 Fixing Instant Ink cartridge errors

TKB Article contributed by HP JillSa

Cancelled Instant Ink service and now I can't print  

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

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[Anand_Andy]

Hi @MissIntuitive87,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!