Unused pages not rolling over.

[Fragrantbasil]

I have 300 pages a month with 900 rollover pages as part of my monthly plan. For some reason, they haven't been rolling over. I went over my 300 last month and have been charged for additional pages, but the month before, I hadn't used anywhere near the 300, so should have had plenty rollover pages to use. Why have they not rolled over and how do I get HP to fix it. The virtual assistant is useless. I tried to contact a person and it said that service wasn't working at the moment. The only reason I went for that Instant Ink plan was that some months, I may go just over 300, so don't need the 500 and other months, I may use less than 100, but I don't always know in advance how much printing I'll do, so the 900 rollover pages as part of it is the only reason I don't go for the lower plan. If they're not working and I'm being charged extra it's a total rip off. I've been paying for pages I knew I would need later, but now they not there as rollover pages and I'm paying for the same pages a second time as additional pages when I shouldn't be. Who do I contact to fix this, or how do I fix it myself? I'm considering just cancelling my subscription or downgrading my plan and buying an extra cartridge as and when needed if they don't get this sorted. What a scam. I shouldn't pay twice to print something. Where are my rollover pages the plan promises?

[Irfan_06]

Hi @Fragrantbasil,

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with the instant ink charge for your Printer.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support