Unwanted “printer update completed” page wasting my ink and page count.

[MandyB66]

Can anyone help me with this? I’ve only had my printer since yesterday, and I’ve printed two pages, yet it’s saying that I have printed four. I did not want, nor did I ask for,  pages that tell me that my printer has been updated. I’m only on the free fifteen pages of the instant ink as it is, so this will soon run out, and therefore I will be charged for every ten over my limit. This is so unfair, as I don’t want them, didn’t ask for them, and it’s a dreadful waste, not environmentally friendly at all. Any help will be extremely appreciated.

Thanks in advance.

[asmita6658]

Hi @MandyB66

Welcome to the HP Support Community. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

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